Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy, we explain how we will treat your personal information. 

1.2 By using our website ( you are agreeing on an implied basis to our use of cookies in accordance with the terms of this privacy policy.

2. Personal Information

2.1 We may collect and use the following types of personal information:

(a) Information about your visits to and use of this website including but not limited to: your IP address, location, browser type, operating system, referral source and website navigation paths.

(b) Information that you provide us when registering or subscribing. For example your name, email and delivery address.

(c) The information contained in any communication that you send to us or send through our website, including metadata associated with the communication.

2.2 Before you disclose to us personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using Personal Information

3.1 We may use your personal information to:

(a) Administer our website

(b) Personalise your experience across the site for you

(c) Enable your use of the services available on our website

(d) Send you our newsletter if you have opted in. You can unsubscribe at any time by either getting in contact or following the unsubscribe link included in any digital marketing materials.

(e) Send you marketing communications relating to our business which we think you may be interested in.

(f) Provide third parties with statistical information about our users. All of this data is anonymised and sent over a secure connection so that no individual information is identifiable.

(g) Keep our website secure and prevent fraud.

4. Disclosing Personal Information

4.1 We may disclose your personal information to any of our employees, professional advisers, and subcontractors if necessary for the purposes set out in this policy.

4.2 We may disclose your personal information:

(a) To the extent that we are required to do so by law

(b) In connection with any ongoing or prospective legal proceedings

(c) In order to establish, exercise or defend our legal rights

5. International Data Transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2 Information that we collect may be transferred to the United States of America, where data protection laws differ to those in force in the European Economic Area.

5.3 You expressly agree to the transfers of personal information described in Section 5.

6. Retaining Personal Information

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so for law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights

7. Security of Personal Information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide on our secure firewalled servers.

7.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes made to this policy.

9. Your Rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity. For this purpose, we will accept a photocopy of your passport, certified by a solicitor or bank, plus an original copy of a utility bill showing your current address.

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third Pary Websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over and are not responsible for, the privacy policies and practices of third parties.

11. Updating Information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated. You can do this yourself by logging in the My Account area of the website.

12. Our Details

12.1 This website is owned by CAST Experience Limited

12.2 We are registered in (England and Wales) with registration number 10907317, and our registered office is at 158 Hemper Lane, Sheffield, United Kingdom, S8 7FE.

12.3 Our principal place of business is at 342 Glossop Road, Sheffield, S10 2HW

12.4 You can contact us by post, telephone, email and by using our website contact form.

12.4.1 If for any reason the contact form is not working, you can contact us direct at [email protected]

13. Billing Terms & Conditions

13.1 To complete a purchase on this website, we use Stripe Payment Gateway and PayPal.

13.2 We accept all major credit or debit cards from customers in any country, including but not limited to Visa, Mastercard, American Express, Discover, JCB, Diners Club, 3DS and China Union.

13.3 You may also use 3D secure for your payments as an additional layer of security

13.4 PayPal does not require an account to use.

13.5 We support Apple Pay and Google Wallet from the Product, Checkout and Cart pages

13.5.1 Apple Pay and Google Wallet only available on supported devices.