Privacy & Cookies

The Private Stuff

Our Privacy Policy explains what personal information we collect, how it is used and shared, and some of your responsibilities when purchasing kits and/or event tickets. This will help you understand the information we collect and the choices you have.

Our Privacy Policy covers our website and products provided by CAST Experience Limited.

Collect and Receive

Your Data

This is content and information submitted by you, the Customer, henceforth referred to as ‘Customer Data.’ As outlined, Customer Data is controlled by us. Where we collect and process Customer Data, we do so on behalf of ourselves. For example, we collect names, addresses, email addresses, debit/credit card details and phone numbers during the checkout process.


Account Information. When you create an account we collect, email address, (residence or business), name, birthday and password etc.
Payment and Information. For purchasing our Kits and/or tickets you are required to enter your payment information or debit information to process your orders.
Contact Information. With your permission, this is any contact information you choose to complete is collected when purchasing or registering an interest.
Data files and logs. When you use and/or access our website our servers automatically record information, including information that your browser sends whenever you visit our website. This data may include, but is not limited to, Internet Protocols address of the web page you visited before using the website, your browser type and its settings, the date and time of when you visited, information about your browser configuration and plug-ins, language preferences, and cookie data.
Device Information. This is information about the device you are using our website on, including what type of device it is, what operating system you are using, device settings and crash data. We may collect some or all of this information.
Third Party Information. We may also collect and receive information from our affiliates of CAST, Businesses and/or Partner, that we may use to make our information more useful.

Our Cookie Policy

Who doesn’t love cookies, well we don’t mean those kinds. But ours are just as good. CAST uses cookies to record data. We use both persistent and session cookies.

What we mean. Cookies are small text files that are sent to your computer and from your computer to us every time you visit our website. The same applies when using our website on a mobile device.

The cookie file is generated by the site your browsing and is accepted and processed by your computer browser software. They are unique to your browser.

Some cookies are associated with your account and personal information in order to remember that you are logged in. Other cookies are not associated with your account, but allow us to carry out site analytics and customisation. If you access our Services through your browser, you can manage cookie settings there but if you disable some or all cookies you may not be able to use our website properly.

We make and set our own cookies on the domains operated by us. In addition, from time to time, we use third parties, such as google analytics for website analytics. You may opt out of third party cookies from Google Analytics on its website.

Cookies are your friends!

Your information and how we use it

Does the customer have control over certain processes?

General Information

If you have any questions about your information, and the use of such information, or your rights to any of the above – contact our team at [email protected]

Your Choices

It will help us improve user experience by sending us crash reports and cookie data. The browser you may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how an whether location or other data is located and shared. CAST does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.

Disclosure and Sharing

We don’t intend to disclose or share information, we hope we never have to; there are times when information described in the privacy policy may be shared or disclosed by CAST.

CAST share Customer Data according to our terms and conditions. We may share other information as follows; to comply with laws, to comply with national and regulatory requirements and to respond to lawful requests, court orders and other legal processes.

Enforcing rights, recent fraud and for safety. To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in preventing or investigating fraud.

During changes in our structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, the sale of some or all of CAST assets, acquisition of all or part of our business or in steps in contemplation of such activities. (e.g. due diligence) Don’t let this be daunting, your information is a priority for us, and will be kept between us until notified.


CAST takes security seriously. We take various steps to protect the information you provide to us from loss, misuse and unauthorised access or disclosure. These steps take into consideration the sensitivity of the information we collect, receive, process and store.

We encrypt our website using secure Hyper Text Transfer Protocol Secure (HTTPS) and various other confidential security precautions and previsions.

Billing and Payments

To complete purchases on this website, we use Stripe Payment Gateway and Paypal. We also support Apple Pay and Google Wallet from the product, checkout and cart pages.

Cancellation Policy

We have a 7-day cancellation policy, if after these 7 days you wish to cancel your ticket purchase then we regretfully cannot offer a refund. However, if for any reason you are unable to attend our events we may be able to transfer you onto our next available experience.

Please note, to be transferred on to the next available event an additional fee may be payable. In addition, if you have purchased a ticket above the ticket price for the transferred event, we cannot refund any monies to match this.


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Our Details
This website is owned by CAST Experience Limited. Registered in England and Wales with the Registration number. 10907317, and our registered office is at Unit 9a Caledonia Works, 43 Mowbray Street, Sheffield, United Kingdom, S3 8EN.
Our Headquarters is at Unit 9a Caledonia Works, 43 Mowbray Street, Sheffield, S3 8EN.

You can contact our team by post, telephone or email at [email protected] and using our online form.