All your questions answered

• Make in solid Gold or Platinum?

  Special jewellery like this deserves a special metal. We can cast your impression necklaces in most base precious metals, including 9kt to 18kt Yellow, White and Rose Gold, and also Platinum.

  If this is something of interest, you don't need to worry about paying for it now. Our online wax return form will ask you for your preferred base metal.

  Once we receive your wax back, we will confirm the weight and send over a quick payment link to confirm your upgrade. Easy peasy!

• What are the wax balls for?

  Your wax ball will be lost wax cast into a beautiful solid precious metal. This means that the wax to return to us will be exactly the same once returned, except in a beautiful solid precious metal.

  The wax balls are not used to take the impression from, they are the literal pendants that you are creating.

  This means that you have the full control and freedom over the size and shape, and the location of your impression.

• Can you make more than one necklace?

  Your kit includes one pendant and chain prepaid for. However, you absolutely CAN make more than once necklace :) If you'd like to make more, this can all be paid for on our wax return form.

  Let's look at options:

  Use the Other Waxes
  Your kit includes three wax balls. One can be used for your included pendant, and the others can be used to create additional ones. Each additional pendant can be purchase with or without a silver chain. If purchased without, £12.50 is deducted from the price.

  Duplicate the Wax
  If you want more than one copy of the original necklace, we can take a mould of it and duplicate it as many times as you like. Again, this is handled on the online wax return form.

• Can it be a double-sided impression?

  Yes!! And these look amazing 🤩

  This is made possibly by pushing on the wax ball from both sides at the same time. Be careful not to push too hard, but once complete this style looks so beautiful on a necklace.

• Is it safe for newborns and children?

  Yes. The wax we use has been independently tested for health and safety. The materials are non-hazardous and non-toxic to humans.

  However, please exercise caution as ever whilst using the product. Please do not ingest it and ensure any young children are supervised whilst using the kit.

• Can I get more wax?

  Sure, your kit can be refilled on our website here: Refill my Heirloom Kit.

• Engraving, Stones, Plating and more.

  Yes, yes and yes!! Why not make this amazingly special piece of jewellery even more spectacular with some of our extras.

  Available on the wax return form we have the option to add yellow or rose gold plating, precious and semi-precious stones, birthstones, engraving and more!