CAST Experience Limited is a company registered in England and Wales with our registered office at 158 Hemper Lane, Sheffield, United Kingdom, S8 7FE.
So, let’s dive into some of the legal stuff
In these terms, ‘we’, ‘our’ or ‘us’, refers to CAST Experience Limited.
The not so fine, fine print
Whilst you are here you must follow these ground rules, to ensure a safe and creative environment – to discover all of your creative secrets!
When you place an order with us, you acknowledge that you have read, understood and agreed to these terms and conditions. If for any reason you are unhappy with these, please contact our team at [email protected].
When you place an order we will require your name, address, email address, credit/debit card, phone and any other details as appropriate. These details are required to process your order.
Once your order has been placed online, you will receive confirmation that your order has been received, but not accepted. Your order will be deemed accepted, once it has been processed and dispatched to you.
If for any reason, there is an issue with your order, our team will contact you directly by phone or email. You must ensure that you check all items upon delivery as faulty or damaged will only be replaced within 5 days of you receiving your kit.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
In most cases, all orders will be sent within 1-3 working days of us receiving a complete order. Your order will be sent via the delivery partner that you chose at checkout. Should the package(s) be damaged upon arrival, you agree to inform us immediately, as returns are not available after a 48 hour period. In some cases, we may send your order via an alternative courier offering the same, or similar service as your chosen delivery option. We will only use alternative delivery partners when services are either no longer available, or where reliability falls below our usual expectations. Where available, we offer a Click & Collect service from our Main Office in Sheffield, UK.
International Orders – Customs & Duty
Please note that you, the Customer will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges.
The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
Please note that these terms apply to both public and private CAST events ordered directly through CAST or an authorised third party organisation.
Our cancellation timeline is as follows:
|Time before Event||Policy|
|< 48hrs||No Refund Possible|
|< 7 days||50% Refund or Website Credit of 75% value|
|< 14 days||25% Refund or Website Credit of 50% value|
|14 days +||Full Refund|
Unfortunately, due to the nature of costs encountered prior to any event, we have to remain strict to this cancellation timeline.
Refunds & Exchanges
We offer an exchange or a refund on all online purchases, returned in the condition in which they were sold within 14 days. You are responsible for all return postage fees. To exercise your cancellation rights, you must notify us within 7 working days from the day you have received your order. However, please note that orders already shipped must be received back at our headquarters before a refund can be issued.
Please note. If you require an exchange for the purpose of a different ring size, additional costs may be incurred dependant on the difference in ring sizes and whether or not it is the first resize. In these cases, this is an unavoidable silversmithing labour charge.
You should return your items via a secure and insured delivery service (such as royal mail special delivery), as we cannot accept responsibility for goods lost or damaged in transit. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that all return postage costs are the responsibility of the customer.
Any protective casing received with your goods, (such as jewellery pouches, protective coverings, bags and boxes) should be returned along with your items in order to receive a refund or exchange.
Returns are usually processed within 48 hours of receipt. However, please note that during sales and periods of promotional activity, processing may take longer. Outside the EU, customs duties and sales taxes are non-refundable through the Company; however, you may be able to recover these by contacting your local customs bureau directly. exchanges made to destinations outside of the EU will be subject to the same customs procedures, therefore applicable for duty and tax again.
Unless there is a clear defect in the quality of the production of your jewellery, we cannot accept refund requests for completed jewellery. Although we have every expectation that you will be happy with your creation, we cannot accept responsibility for customer design choices and the specification selected at the submission stage. In cases of manufacturing defects (such as minor casting failures), we will first assess the jewellery to see if we can rectify any damage or defects before offering a refund. Our repair work will seek to rectify and address all of the issues created during the manufacturing process. We will offer a complimentary exchange if a repair is not possible, or if CAST determines that it is unviable to conduct a repair. We may offer a refund at our discretion once all alternative options have been exhausted.
In cases of cancellation part-way through the production process, we may be able to offer a partial refund depending on the stage of production.
Any returns must be addressed to CAST Main Office:
Unit 9a, Caledonia Works
43 Mowbray Street
Sheffield, S3 8EN
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